Return & Exchange Policy – Elevate Style
At Elevate Style, customer satisfaction is our priority. We strive to deliver high-quality fashion products, but if you’re not completely satisfied with your purchase, we’re here to help.
Eligibility for Returns & Exchanges
You may request a return or exchange within 7 days of receiving your order, provided that:
- The item is unused, unworn, and unwashed
- The product is returned in its original packaging
- All tags, labels, and accessories are intact
- The item is in resalable condition
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Accessories
- Sale or discounted items
- Items marked as “Final Sale”
- Used, damaged, or altered products
Return Process
To initiate a return or exchange:
- Contact our Customer Support within 7 days of delivery.
- Provide your order number and reason for return.
- Once approved, ship the product back following our instructions.
- Ensure the item is securely packed to avoid damage in transit.
⚠️ Returns without prior approval will not be accepted.
Return Shipping Charges
- Customer bears the return shipping cost, unless the item is defective or incorrect.
- Original shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with clear photos or videos.
We will arrange a replacement or refund at no additional cost after verification.
Refund Policy
- Refunds are processed after inspection of the returned item.
- Processing time: 7–10 business days
- Refunds will be issued via:
- Bank Transfer
- Store Credit
(Cash on Delivery orders are refunded via bank transfer or store credit.)
Exchange Policy
- Exchanges are subject to product availability
- If the exchanged item has a price difference, the balance must be paid or will be refunded accordingly
- Exchange delivery timelines may vary
Order Cancellation
- Orders can be cancelled before shipment
- Once shipped, cancellation is not possible
- Elevate Style reserves the right to cancel orders due to stock unavailability or payment issues
Important Notes
- Elevate Style reserves the right to reject returns that do not meet the policy criteria
- Colors may slightly vary due to screen resolution and lighting
- Repeated returns may result in account restrictions
Contact Us
For any return or exchange queries, please contact us at:
📧 Email: support@elevatestyle.com.pk
🌐 Website: www.elevatestyle.com.pk